Refund policy
Zoyor Inc
1500 N Grant St Unit 560, Denver, CO 80203, United States
2026-10-25
This policy covers credit refunds for failed or blocked enhancements and requests to refund purchased credit packs and subscription payments. MendPixel is operated by Zoyor Inc; payments are processed by our Merchant of Record, Waffo.com Limited (Waffo Pancake).
Automatic credit refunds
If an enhancement fails at the provider, or its result is blocked by our content checks before delivery, the credits used for it are returned to your balance automatically, once per enhancement. Photos refused by our checks before processing use no credits.
Purchased credit packs
Credits used for a successfully delivered result are ordinarily not refundable just because the result differs from what you hoped for. Requests about partly used packs, duplicate charges, missing credits, unauthorized transactions or account closure are reviewed case by case against payment and usage records. Approved refunds go back to the original payment method.
Subscriptions
You can cancel Pro monthly anytime to stop future renewals; cancellation takes effect at the end of the current paid period. We do not give pro-rated refunds for unused time, except where required by law. A renewal you did not intend is refunded if you ask within 7 days and have not used credits from it. If a subscription payment is refunded, the subscription ends and credits granted for that payment may be removed from your balance.
How to request
Email support@mendpixel.com with your account email, the order reference and the reason. We acknowledge requests within 2 business days and decide within 5 business days. Duplicate charges and charges you did not authorize are refunded in full once confirmed. Approved refunds are issued by Waffo.com Limited to the original payment method and usually appear within 5 to 10 business days. This policy does not limit rights you have under applicable law or card network rules.